Policies

  • By booking our space you are agreeing to the following rules and policies. Please read these carefully as these policies are updated on a regular basis.

    Our online calendars are always up to date and show the latest availability and pricing. Hepburn House has the right to cancel or reschedule your bookings for any reason.

    • No glitter

    • No smoking

    • No alcohol (special request may be permitted)

    • Please remove all outdoor footwear while inside the space.

    • Do not drag any furniture. If you need assistance moving items, we are happy to assist.

    • Please keep noise to a reasonable level to respect our neighbours.

  • The individual who made the initial booking must be present at all times during the appointment. Please note that failure to respect the rules, will result in immediate termination of your booking and can result in a permanent ban from Hepburn House.

    Extending Your Stay:

    Please be mindful that your booking is only for the duration of the rental. If you need extra time and the room is available, you can request additional time by phoning Jess at 226-868-2708. We will do our best to accommodate your request.

    Overtime: You will be charged an additional $20 for every extra 10 min past your booking.

    Rescheduling:

    We do not accept any rescheduling of reservations within 24 hours of your booking time, you will be liable for the full value of the booking.

    If you reschedule your reservation more than 24 hours prior to your booking time, you will be charged a rescheduling fee of 20% of your booking value. You can reschedule your appointment directly using the link in your booking confirmation email.

    Cancellation Policy:

    We only offer credit for cancelled bookings (no refunds) and the following conditions apply:

    • If you cancel your reservation more than 48 hours prior to your booking time, you will be charged a cancellation fee of 20% of your booking value.

    • We do not accept any cancellation of reservations within 48 hours of your booking time except for Covid-19 related reasons (see above). You will be liable for the full value of the booking.

    • If Hepburn House cancels the booking (which can happen at any time prior to your booking at our discretion) we will offer 100% refund to the guest.

    Cancellation requests can only be made by emailing us at hello@jessicaimriephotography.com.